At Easy Living Mobility, we are committed to delivering the highest standards of customer service. However, we understand that sometimes things may not go as expected. If that happens, we will do everything we can to put things right quickly, fairly, and professionally.
Our aim is to:
- Handle your complaint promptly, politely and efficiently.
- Treat all complaints confidentially and fairly.
- Keep you informed throughout the process and provide a clear outcome.
Contacting us by telephone
Our head office phone number is 0333 577 8085.
Speaking to us directly means we can often resolve matters quickly. Please make a note of who you spoke to and the date of your call. We will also keep our own internal records.
If we are unable to resolve your concern during your call, we will guide you through our formal complaints process and advise who to contact next.
Writing to us
You may write to us as your first step, or following a phone conversation. Please send correspondence to:
Easy Living Mobility,
Unit 10 Wolseley Court,
Stafford Technology Park,
Stafford,
ST18 0GA
We aim to resolve all complaints within a reasonable time frame (normally no longer than three months). Here is what you can expect from us:
- Within 7 days of receiving your letter, we will contact you or send an acknowledgement confirming receipt and outlining the next steps.
- If no further information is required, we aim to send a full written response within 28 days of receiving your initial communication (often sooner for straightforward matters).
- Any further correspondence will be responded to promptly.
Please include the following information when writing to us:
- Your full name
- Your full address and daytime contact number
- Details of what has gone wrong and when the issue occurred
- What you would like us to do to put matters right
Thank you for giving us the opportunity to resolve your concern.