Card Payment Terms

We only accept payment via Visa, MasterCard, Visa Electron, Maestro.

We’ll charge your payment card when your order is purchased on our website.

When you use a debit or credit card to make a payment, you need to make sure that you have sufficient funds available. If you don’t and your bank or credit card provider charges you, you will have to pay any charges.

By registering a payment card to your account you are confirming that you are authorised to make payments to your account using that payment card.

If you register a card that is not in your name, for example if a family member is making payments to your account, you carry sole responsibility for the charges and payments related to their account.

We can accept your Card Payment service request at our discretion. If we accept your request, we’ll let you know and send you a message to confirm this.

Your Card Payment arrangement starts as soon as we accept your request. You can make your first Card Payment immediately or at a later date.

Once confirmed, you’ll have 14 days from the date of your first purchase via Card Payment to change your mind and let us know that you don’t want to pay for services using this method.

You can cancel your Card Payment arrangement at any time by calling us or via email, but you will not receive a refund for unused services unless you cancel within the 14-day cooling off period.

We reserve the right to suspend or terminate the Card Payment service if we believe that a registered payment card is being fraudulently or unlawfully used.

Hire, Continuous Payment Authority Terms

These terms apply when you set up a Hire continuous payment authority to pay for goods or services.

This means that you have set up a Card Payment arrangement to pay for recurring goods or services, such as rentals or hires, using a credit or debit card.

When you pay for recurring goods or services via Card Payment, you agree that we can automatically take payment for future recurring goods or services from your registered payment card.

For example, if you choose a £19.99 per week service, payments of £19.99 will be taken from your payment card every week.

If you want to cancel your continuous payment authority, you’ll have to let us know by 16:00, 4 days before we’re due to take your payment.

• If you change the goods or services that you rent or hire, we’ll let you know if you need to start paying more.
• If you start a new rental or hire early, we’ll update the timing and amount of future payments.
• If you cancel your Card Payment service but do not cancel an automatic rental or hire, we’ll automatically cancel the next rental or hire.

We reserve the right to terminate any continuous payment authority where we believe your payment card is being used unlawfully or fraudulently.

Motability Eligibility Information

To qualify for Motability you, or a child in your care, must be receiving one of the following benefits:

• Higher Rate Mobility Component of the Disability Living Allowance
• The Enhanced Rate of the Mobility Component of PIP
• Armed Forces Independence Payment or War Pensioners Mobility Supplement

How Payments Are Organised

Once you’ve picked your new scooter or powered wheelchair and signed up to the scheme, Motability work with the DWP to arrange paying for your lease.

Your weekly payments are automatically deducted from your benefits every 4 weeks.

How Late or Missed Payments Will Be Handled

Late or missed payments give us the right to immediately cancel any and all agreements we have together.

We will, in the first instance, contact you to discuss how we may be able to help.

• Citizens Advice Bureau
• StepChange
• Money Advice Trust

How Payment Disputes Will Be Handled

Should you find yourself disputing a payment, please see our “Complaints Procedure”. This can be found in our website footer.