Complaints Procedure

Here At easy living mobility we are always committed to ensure the highest standard of Customer satisfaction. However, we understand that sometimes unfortunately things may go wrong, and we hope to be able to resolve matters in a timely manner and to all parties’ satisfaction.

We aim to:

Contacting us by telephone

Our head office telephone number is 0800 193 4588. Initially, it is a good idea for you to contact us by telephone and we can usually come to an easy solution and solve the matter quickly and simply. It’s a good idea to make a note of who you have spoken to, although we will keep records ourselves also if necessary. If we can’t come to a resolution over the phone, then we can provide you with details of our formal complaints procedure and whom to write to.

Writing to us

After your phone call you may still wish to write us, or you may wish to make your initial contact this way. You can write to us at:

Easy Living Mobility,
Unit 10 Wolseley Court,
Stafford Technology Park,
Stafford,
ST18 0GA

We aim to resolve all complaints within a reasonable time frame (I.E no more than three months) and below is a guide as to what to expect:

When making a complaint in writing please provide