Elm Logo Elm Logo
  • Find a store
Elm Logo
  • £0.00
    0

    • Q&A - iGlide AutoFolding

    Frequently Asked Questions

    The battery compartment is located in the footrest area, Team Easy Living
    Additional Information
     Battery Type = Lithium Ion Batteries  Range With 1 battery: up to 12 miles – With 2 batteries: up to 24 miles – With 3 batteries: up to 36 miles - With 4 batteries up to 48 miles *one easy to remove battery included, you can purchase extra should you require*
    Asked by Bradley Lewis

    Yes the iGlide AutoFolding comes complete with a pair of armrests that are fully adjustable for your comfort.
    Additional Information
    Asked by Penny Wilson-Smith

    We can custom the iGlide to any colour you like, changing colour will cost a little more once we know what you desire.
    Additional Information
    You purchase the item and we cost out for you your custom changes, before going ahead with the additional work required. Price on application (POA)
    Asked by hannah wattam

    This product is currently an *online exclusive* and is not featured in our retail outlets just yet however we do offer detailed home demonstrations to enable you to see, touch and use the product in your home environment, please call us on 0800 1934588 to discuss this in further detail.
    Additional Information
    Asked by Mavis Richardson

    The directional control is easily operated using a lever connected to the main tiller (hander bar) other functions such as folding and unfolding can be done with simplicity via the use of a remote control key fob. All operational functions are included within its user friendly manual.
    Additional Information
    Asked by Liz Marriott-statham

    We do sell replacement keys to operate the scooter in a manual mode however the key fob you receive to fold or unfold the scooter is synchronised to your individual scooter. In order to synchronise a key fob with your scooter we would require to be in possession of the scooter to do so. Kind Regards Team Easy Living
    Additional Information
    Asked by Suzanne Catterall

    Yes you can purchase a basket for the front of the scooter these are in stock and currently retail at £29.99. Please call us on 0800 1934588 for further details.
    Additional Information
    Asked by Jenni Monger

    The Tiller is height adjustable to suit your own comfort and ride style however at present it is not angle adjustable. Kind Regards Team Easy Living
    Additional Information
    Asked by Wendy Willett

    The iGlide scooter spare key fob and key retail at £49.99 as each key fob is unique to each scooter and programmed accordingly. GW - refers to the Gross Weight of the scooter including all interior and exterior packaging and contents.
    Additional Information
    Asked by james murphy

    With all folding pavement scooters these are limited to 4mph. Kind Regards Team Easy Living
    Additional Information
    Asked by Conrad Greenwood

    Unfortunately we do not offer a "try before you buy" scheme however as with all out online products you do have two weeks in which to return the item if unsuitable, our customer care agents would however thoroughly asses your needs and requirements prior to purchase to ensure maximum suitability, Please call us on 0800 1934588 to discuss this further. Kind Regards Team Easy Living
    Additional Information
    I am 4ft 11" and wanted to see if I can reach the arm controls when sat in the scooter. Is there an option of a "try before you buy" trial period? as I need to know the length between the controls and the middle of the seat. Thank you!
    Asked by Wendy Butler

    Yes the iGlide comes with airline friendly lithium ion batteries to allow you to take the scooter on an aircraft but as always we recommend that you check the specific airline's terms and conditions if this is a requirement prior to purchase. Kind Regards Team Easy Living
    Additional Information
    Asked by Lynda Smith

    The Scooter is kitted out with soft PU rubber tyres and a comfortable contoured seat that both aid and help in times where that suspension or comfort is needed. It is operated using the tiller so we appreciate this may cause some difficulty given your medical condition. Please call us on 0800 1934588 and we can look to discuss the finer details with yourself. Kind Regards Easy Living Mobility
    Additional Information
    Asked by Pat Hamilton

    Hello the iGlide does not have a swivel seat however its liftable arm rests allow for side transfers and easy access. Kind regards Team Easy Living Mobility
    Additional Information
    Asked by Michael Corbin

    The scooter does has the ability to be tipped onto its anti tip wheels which are free moving for easier transportation. Kind Regards Team Easy Living
    Additional Information
    Asked by Nicola Hurst

    Of course! We offer many different levels and cover packages of insurance that tick every box, why not get in touch with our customer care team on 0800 1934588 to discuss this further. Kind Regards Team Easy Living
    Additional Information
    Asked by Callum Mclay

    Currently batteries for the scooter retail at £383.33 each however prices listed are subject to change so we recommend that you call to discuss any additional extra's, this would also apply to the compatibility of a hoist, this is usually assessed by the hoist company but we can advise of the best course of action regarding this topic. Kind regards Team Easy Living Mobility
    Additional Information
    I have a Nissan qashkia and the boot is quite small especially with the hoist fitted
    Asked by Paul West

    The load bearing capacity of 19st is set to ensure maximum performance within this weight threshold, anything that increases the weight beyond this can start to affect the responsiveness, mileage and overall handling of the power chair. Kind Regards Team Easy Living Mobility
    Additional Information
    Asked by Roseann Overington

    Yes, the scooter does have anti tip wheels and anti roll back due to the magnetic braking system. Kind Regards Team Easy Living Mobility.
    Additional Information
    Asked by Peter Oliver

    Yes the iGlide features off board charging so makes it practical and simple when transporting as the scooter can remain stored whilst the batteries are removed and subsequently charged. Kind Regards Team Easy Living Mobility
    Additional Information
    Asked by Ria Skinley

    The ground clearance from its lowest point currently stands at 1.5 inches allowing for most everyday thresholds and drop kerbs. Kind Regards Team Easy Living Mobility
    Additional Information
    Asked by Eveline Dwyer

    This product comes with a 12 month warranty that covers a variety of mechanical and electrical faults. It also comes with two lithium batteries that boast off board charging and great mileage. Kind Regards Team Easy Living Mobility
    Additional Information
    Asked by Sylvia Pearson

    The iGlide does not include lights however you can purchase universal fitting lights from sites such as Amazon or eBay. Kind Regards Team Easy Living Mobility
    Additional Information
    Asked by Michael Corbin

    Yes the iGlide does contain a free wheel lever that can be engaged to help make the scooter more manageable to push or manoeuvre . Kind Regards Team Easy Living Mobility
    Additional Information
    Asked by Malcolm Mcadam

    Please call our customer care team on 0800 193 4588 who can try to diagnose and assist you with the Fault Find as there could be different triggers or causes and fixes Etc Kind Regards Team Easy Living Mobility
    Additional Information
    Asked by John Jones

    The ground clearance at the lowest point would be 1.5 inches the lowest point is always used as reference as this would be the first contact if any that the scooter has with the ground etc Kind Regards Team Living Mobility
    Additional Information
    Asked by julie harding

    At present the scooter does not come with a specific carry case or travel companion however this is something currently being developed so please contact our customer care team for further information. Kind Regards Team Easy Living Mobility
    Additional Information
    Asked by Kirstin Postlethwaite-Thomas

    Yes the iGlide AutoFolding has a handy USB port just in front of the handle bars
    Additional Information
    Asked by Michael Corbin

    Hello Mary, Any issues that may be occurring with your product will need to be reported to our team on 0800 193 4588. Kind Regards, Team easy Living
    Additional Information
    Asked by Mary Poxon

    Hello, The speed for the iGlide is controlled by the speed dial, however when depressing the lever on the tiller this can control how sensitive your first initial movement is. Kind Regards, Team Easy Living.
    Additional Information
    Asked by Paddy Monk

    Hello Gillian, The iGlide has a capacious foot deck, meaning it accommodates to users who are taller. Kind Regards, Team Easy Living.
    Additional Information
    Asked by Gillian Sills

    Hello, Yes it does have reverse function with reverse beep as well. Kind Regards, Team Easy Living.
    Additional Information
    Asked by Mark Smith

    Hello, The latest version of the iGlide is equipped with a button, located at the rear shroud, that turns off the reverse beep. Unfortunately, the previous model of the iGlide does not have this function. Kind Regards, Team Easy Living.
    Additional Information
    Asked by Sara Eastham

    Hello, Timescales for stock can vary, currently we do not have a confirmed date however for a more accurate response or to discuss other colour options, call 0800 193 4588 to speak to our team. Kind Regards, Team Easy Living.
    Additional Information
    Asked by Julie Curtis

    Hello, Yes, the speed can be changed on the iGlide to fit your preferences. Kind Regards, Team Easy Living
    Additional Information
    Asked by CLAIRE rogers

    Hello, We do not offer part exchange, however our retails stores which are based in the west midlands may be able to offer an alternative. Kind Regards, Team Easy Living.
    Additional Information
    Mine is pride apex lite I want to exchange
    Asked by Janice Crompton

    Hello, All mobility scooters are advised to avoid torrential rain, if you do get caught in a shower drying the product down as soon as possible is crucial to avoid any possible future issues. There is tiller covers which is a waterproof cover that covers the steering column to avoid any water getting into the electrics. Kind Regards, Team Easy Living.
    Additional Information
    Asked by CAroline mullen

    Hello, Yes, the product comes assembled and folded in a box, all that needs doing is removing the plastic tabs which surround the batteries during transit. Kind Regards, Team Easy Living.
    Additional Information
    Asked by Georgia Baker-Ford

    Hello, The iGlide offers off-board charging, meaning their is an adaptor that comes with the product to offer direct charge to the batteries. Kind Regards, Team Easy Living.
    Additional Information
    Asked by William duffy

    Hello, The iGlide offers up to 15 miles, all dependent on user weight, terrain, weather, incline etc. We would recommend calling our customer care team to discuss individual orders to provide clarity 0800 193 4588. Kind Regards, Team Easy Living
    Additional Information
    Asked by Paul Woolgrove

    Hello, The product comes with 2 batteries equaling up to 15 miles. The charger lead plugs into a mains plug, and can be charged directly into the battery or scooter, the charger lead is approx. 1metre. Kind Regards, Team Easy Living.
    Additional Information
    Asked by Maureen Stevens

    Hello, We recommend charging is at least 8 hours per charge, and if following the correct charging care lithium ion batteries can last 2-3 years+. Kind Regards, Team Easy Living.
    Additional Information
    Asked by Graham Major

    Hello, Yes, the scooter can be brought indoors if you wish. Kind Regards, Team Easy Living
    Additional Information
    Asked by Roy Hunt

    Hello, In regards to warranty questions you will have to ring our office on 0333 577 8085. We carry out repairs on items purchased through ourselves, Kind Regards, Team, Easy Living.
    Additional Information
    Asked by Dawn brookshaw

    Hello, This scooter can go over grass, and cannot be fitted with different tyres. Kind Regards, Team Easy Living.
    Additional Information
    Asked by Margaret Brazear

    Please call our customer care team to discuss this in greater detail. Thank You
    Additional Information
    Asked by Angela Collins

    There are a variety of clips that support your needs however depending on where the clip is situated this may or may not affect the folding operation. Thank You
    Additional Information
    Asked by Geraldine O'Donohue

    Hello, Unfortunately there is not a battery that offers this at present. Kind Regards, Team Easy Living
    Additional Information
    Asked by duncan capps

    Hello, If you leave both batteries in the scooter then they will be both charged. Kind Regards, Team Easy Living
    Additional Information
    Asked by Marion Kentfield

    This indicates power to the scooter. Kind Regards, Team Easy Living
    Additional Information
    Asked by Ian Bithell

    Hello, A travel plug can be used to charge the item abroad. Kind Regards, Team Easy Living.
    Additional Information
    Asked by David Wood

    Hello For all queries for parts and pricing please call our team on 0333 577 8085. Kind Regards, team Easy Living
    Additional Information
    Asked by Heather Wallington

    There is not a specific bag designed for the iGlide, however there are many universals one which fit around this. Kind Regards, Team Easy Living
    Additional Information
    Asked by adrian mayo

    For additional extras please call 0333 577 8085. Kind Regards, Team Easy Living
    Additional Information
    Asked by Judith Beech

    The item does not have seat rotation, however has raisable armrest for side transfer. Kind Regards, Team Easy Living
    Additional Information
    Asked by Douglas Shearer

    The product cannot be folded manually, however once folding you are able to remove the batteries. Kind Regards, Team Easy Living
    Additional Information
    Iglide auto folding mobility scooter
    Asked by Philip Gill

    Hello , Unfortunately we aren't exactly sure what you mean by your question, if it is referring to the reverse beep then the item does not beep. Kind Regards, Team Easy Living
    Additional Information
    Asked by Dawm Ward

    For queries relating to warranty issues we ask for you to give our team a call, this will give us a chance to go through an indepth call to be able to rectify the issues you have reported. 0333 577 8085 Kind Regards, Team Easy Living
    Additional Information
    Asked by Donna Strickland

    Hi there it is 23.6 Stone Max User Weight. Team Easy Living
    Additional Information
    Asked by Emma Kirk

    The seat height is not adjustable. Kind Regards, Team Easy Living
    Additional Information
    Asked by VIVIENNE Lenton

    For any queries relating to fixtures/warranty we ask for you to call our team on 0333 577 8085. Kind Regards, Team Easy Living
    Additional Information
    Asked by Ian Bithell

    The folded dimensions are 450mmL x 495mmW x 690mmH
    Additional Information
    Asked by John Loynes

    For extra batteries we ask for you to give our team a call 03335778085. Kind Regards, Team Easy Living
    Additional Information
    Asked by Judith Beech

    For any questions relating to product faults we ask for you to call our customer service team 0333 577 8085 OPTION 2. Kind Regards, Team Easy Living
    Additional Information
    Asked by Susan Williams

    For batteries / additional extras for your product please call our team on 0333 577 8085. Kind Regards, team Easy Living
    Additional Information
    Asked by Deanna New

    For queries relating to issues with your scooter please call our team 0333 577 8085 option 2. Kind Regards, Team Easy Living
    Additional Information
    Asked by Sue Elleray

    There is a point of the fob which allows the entry of a tool to pry the fob open. Kind Regards , Team Easy Living
    Additional Information
    Asked by Keith jones

    If you're experiencing any issues with your product please call our customer service team on 0333 577 8085 option 2 and our team will be happy to help
    Additional Information
    Asked by James childs Childs

    Basic Details

    Trustpilot